Crocs shoe warranty
The online store crocs.pl.ua guarantees the high quality of every pair of shoes in our catalog. We offer only proven models that meet Crocs brand standards and modern requirements for comfort and durability.
It's important to us that you not only receive stylish and comfortable shoes, but also feel completely confident in your purchase.
Standard warranty - 14 days
Every buyer has the right to return or exchange goods within 14 calendar days from the date of receipt of the order.
This guarantee is valid in cases where:
- the shoes didn't fit;
- does not meet expectations in terms of design or color;
- You want to exchange the model for another.
Return Policy:
- the shoes have not been used and show no signs of wear;
- preserved marketable appearance;
- the original packaging is not damaged;
- All labels and accessories are included.
Extended warranty - 30 days
We additionally provide a 30-day warranty against possible manufacturing defects.
Warranty cases include:
- rupture of material without external influence;
- differences in seams or fastening elements;
- deformation or damage caused by manufacturing defects;
- other defects related to manufacturing quality.
If such problems are identified within 30 days of receiving your order, we will definitely help resolve the situation.
How to use the warranty
- Contact our support service in any convenient way.
- Please describe the problem and, if possible, provide a photo of the product.
- Receive instructions on further steps from our manager.
We always strive to find the optimal solution for each client quickly, conveniently, and without unnecessary complications.
Contact information for inquiries
- Phone: +380 800 358 318
- Email: [email protected]
- Online support: chatbot on the website
Important to know
The warranty does not cover the following cases:
- mechanical damage received during operation;
- natural wear and tear of materials;
- violation of conditions of care or use;
- exposure to aggressive environments (humidity, chemicals, etc.).
Our approach
crocs.pl.ua is a service where quality and customer care come first. We do everything we can to ensure every purchase is comfortable and your shoes are reliable for everyday use.
